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Terms and Conditions:


Please make the online payment to City University of Cairo (CUC)


Your acceptance of these general terms and conditions signifies your agreement and commitment to the university's policy, which collectively forms a legally binding contract between us. You must carefully read these general terms and conditions before any online payment.

We reserve the right to change the general terms and conditions and the refund policy at any time.


Any changes to the terms and conditions will apply to all new orders following the publication of the changes on the Cairo City University webpage. You should review the published general terms and conditions and refund policy on the Cairo City University webpage before each order.


Information about City University of Cairo:


Your use of the website (even if you haven't made any transactions) implies your acceptance of these terms and conditions. We strive to ensure the accuracy and correctness of all information provided on the Cairo City University webpage, including product descriptions and prices, at all times. However, errors are possible. We will try to rectify any errors in the information on the Cairo City University webpage as quickly as possible. If we find that an error has affected your order, we will attempt to notify you. You should consider that purchasing products online provides a different shopping experience compared to purchasing from a physical store. You should be aware that:




Our services:

Data Accuracy:


CUC relies on the credibility of the data provided by the customer. The customer personally bears responsibility for the accuracy of their data and personal information required to complete the online purchase. CUC is not responsible for any discrepancies.



We will make every effort to ensure that the website is free from viruses. However, it is your responsibility to ensure that you have the appropriate programs and systems to detect viruses and other harmful content on the internet on your personal computer or mobile device. Be cautious! You may come across several counterfeit websites that may appear identical to the official website.


Services Provided:

We reserve the right to modify or discontinue services or sell any of the products, or temporarily or permanently cease providing online shopping services, with or without notice. In the event of service discontinuation after payment, we will refund the amount according to the refund policy.



You are responsible for ensuring the confidentiality of your login credentials, password, and all other data associated with your account at all times. You agree to notify us as soon as you become aware of any security risks or suspicions regarding the security of your account.


The webpage and email confirming the payment order contain the final details of your submitted order to CUC. Please note that once we have sent the email confirming the purchase order, you will not be able to add or modify the purchase order.


If you wish to modify the purchase order after completing the purchase process, you may incur additional costs.


The purchase order confirmation includes the product details you have ordered, the total cost of the order including delivery and assembly, and the order number. You should print a copy of the email confirming the purchase order, along with a copy of these general terms and conditions and the refund/cancellation policy, and keep them in a secure place. You will need to refer to this information when contacting us regarding your order.



You can make the payment using any of the methods listed in the "How to Pay Online?" guide. Installment is a service provided by the bank that issued your credit card. The service fees and installment duration may vary depending on the bank. City University of Cairo is not responsible for any installment fees imposed by the bank.


We will collect the payment amount from your card at the time of submitting the purchase order. We will contact you if we encounter any issues in collecting the value of the purchase order from the credit card information you provided during the order process. Collection of the order value does not imply our acceptance of the purchase order, and in the event of non-acceptance, we will refund the full amount as soon as possible (within 3 working days of notifying you of the non-acceptance of your order).


We are responsible for refunding the amount to your bank. The time it takes to refund the amount to your credit card may vary depending on the bank (ranging from 1 business day to 3 weeks). In the event of canceling the installment service, Cairo City University bears no responsibility for any collection fees that may be imposed by the financing entity (please refer to your bank).


All fees listed on the CUC page are tuition fees for City University of Cairo, unless otherwise stated.

The price you pay for the products is the price offered by CUC at the time of your application.

Once the payment request is confirmed, partial cancellation is not possible. However, you can choose to cancel your entire order and place a new one instead.

Once you submit a cash-on-delivery payment request, we will not be able to reschedule or postpone it. Please consider this when placing the order.


Privacy Policy:

Thank you for visiting our website.

Our website respects your privacy and strives to protect your personal data. To learn more, please read the privacy policy below.

The privacy policy explains how your personal data is collected and used (under certain circumstances). It also mentions the procedures followed to ensure the privacy of your information. Finally, this policy outlines the options available to you regarding the collection, use, and disclosure of personal data. By directly visiting the website or through another website, you agree to the practices outlined in this policy.

Protecting your data is very important to us. Therefore, your name and other information related to you are used in accordance with the provisions outlined in the privacy policy. We will collect information when necessary or if it is directly relevant to our transactions with you.

We will retain your data in accordance with the law or for the purposes for which it was collected.

You can browse the website without the need to provide any personal data. Your personal identity remains anonymous throughout your visit to the website and will only be disclosed if you have a personal account on the website that you access using your username and password.

The data we collect may include your information if you wish to register a purchase request for a product from our website.

We collect, store, and process necessary data to track your purchases from our website in order to secure any potential claims that may arise later and to provide you with our available services. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, and details of payment cards or bank account details.


And we use the information you provide to enable us to process your requests and provide you with services and information available on our website that you request. Additionally, we will use the information you provide to manage your account with us and verify the online financial transactions you conduct and perform data download audits from the website and identify the identities of website visitors and develop website page designs and/or content and customize them for users. We conduct various research related to the population composition and send useful or requested information to the user, for example, information about products and services, provided you do not object to being contacted about it. We communicate via email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please opt out of this option at any time.


(We may provide your name and address to a third party for the purpose of delivering your order (e.g., delivery worker or supplier.


Our international network agent manages online financial transactions. All you need to do is provide accurate and non-misleading information to the agent or the website, and you should update it regularly and inform us of any changes.


We may be able to store details related to your current order on our website, but we cannot retrieve them directly for security reasons. By logging into your account on the website, you can access the information and details of your requested or upcoming purchases. You can also manage your address details, banking details, and any newsletters you have subscribed to. It is also your responsibility to handle your personal data with complete confidentiality and not make it available to an unauthorized third party. We do not accept any responsibility for any liability arising from misuse of passwords unless such misuse is due to our error.


Other uses of your personal information:


We may use your personal information in surveys and market research, with your consent, for statistical purposes with complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to any third party. Your email address will not be disclosed unless you wish to participate in contests. We keep survey responses completely separate from your email.


We may send information about us, the website, our other websites, our products, our sales, our offers, and other related information about our affiliated companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the "unsubscribe" link in any email sent to you, and we will stop sending you this information within seven working days (excluding Fridays, Saturdays, and national holidays throughout the Arab Republic of Egypt) from the receipt of your notification. We will contact you to clarify the information if it is unclear.


We may use some data, while ensuring complete privacy and confidentiality on the website, for other purposes, including verifying the users' locations and tracking their visits to the website or links in the email while subscribing to it, and providing that data is anonymous, not allowing the identification of your actual personal identity, to a third party such as publishers, for example. However, this data will not lead to identifying your identity (because it is non-identifiable).


Return and refund policy:

In the case of cancellation of paid orders by various credit cards without any reason, defects, or shortcomings in the service performance, a 3% deduction will be made from the total value of the order, and the customer is not entitled to object to that.